Jesse, Aundria and Noemie, just a few of our great support team!
I went to a pizza joint that is known for selling pizza for $5 that are hot and ready. Not the best pizza, but a great deal for $5, perfect for my son’s classroom party. My son has a food allergy to dairy so I called ahead and ordered the pizzas, along with his cheese-less pizza. I set the time for pick-up at 1:30. I arrived at the store at 1:25 and when I walked in, I heard someone yell, “Did you put those pizzas in for 1:30 pickup??” The response was, “I am putting them in now.” Then the young lady came to the counter and greeted me. I said, “I am the 1:30 pickup. I know I am a few minutes early.” The lady in the back, that was putting the pizzas in the oven, raised her finger, pointed it at me and said, “Give me a minute.”
Now, knowing you are reading this and cannot hear my tone, let me explain that she said this to me like an overly tired mom that is frustrated with her two year old. Not being a two year old, I politely smiled and took a seat thinking this lady must have had a very bad day. The girl at the counter, heads into the back with the finger pointing lady and starts yelling at how she told her the pizzas needed to be put in…the fighting went back and forth and then the conversation turned to yelling about having to wash the dishes.
Oh my!! As a business owner I was shocked at this behavior. The young lady returned from the back and I thought she was going to tell me that it would be just a few more minutes (since they have now serviced several people while I waited for my called in order), but that was not the case. She came up to the counter, looked past me and called to the girls in the back, “Mmmm, did y’all see the Pepsi Man today?!? He is lookin’ fine today!” Shocked beyond comprehension, I stood up and said, “Perhaps you would like to go ahead and ring me up so that once the pizzas are ready, I can go?” She looked at me and said, “Yea, that is what I am going to do.” Oh my…what an impression that experience left on me.
Normally, I am not one to complain to a manager but in this case, I just had too! I put in an online request and asked to have the store owner call me. Within 30 minutes I received an email and a phone call from the area supervisor. She listened to my story and offered me a free pizza. She said I could go in the store and they have a “book of remedies” that would have my name in it. I explained to the lady that I did not really want my name in their book (honestly I was afraid they would spit in my pizza), but she assured me the store had no idea why a person’s name was in the book. If only remedies could be found by offering $5 pizzas….I think life would be a lot easier, don’t you?!?
Everyone wants to feel special. The businesses that create this feeling, are the ones that will have the most success. Wouldn’t it be nice if the world was a place where a “Book of Remedies” wasn’t necessary? I suppose as long as we are all human we will just keep striving.
Where are your favorite places for good customer service? What places are the worst?